Committed to designing effective organizations and courageous leaders, this Thought of the Week series provides tips for reflection and your use.
Communicate During Change
In all the stages of change, great leaders know what emotions to expect from their people, and how to manage those. The key: communicate from the time you introduce the change, to the next phase of planning how you will approach the change, to executing the change plans, and finally through the time change ends and becomes integrated into your organization as your new normal. Communicate often, honestly, with empathy, and be open to hearing what your people tell you they want.